ISSUE

  • Laptop wont boot up.
  • Screen is black.
  • Power button and keys do nothing.

CAUSE

  • Bitlocker times out if password is not entered. It then refuses to boot because external devices are connected.

SOLUTION

  1. Remove the power cable from the laptop.
  2. Disconnect all drives, USB devices and screen leads.
  3. Hold down the power button to turn off the laptop.
  4. Boot the laptop from internal battery. Enter bitlocker password
  5. Once in Windows, connect the leads.